BEFORE YOU SEND THAT MESSAGE...
There's a very good chance we've already answered your question!
Most of the information you may be searching for can easily be found right here on our website.
I WANT TO PLACE AN ORDER
Orders are accepted only on our website.
I CAN'T FIND AN ITEM
Use the Search box at the top of our website. Please type the correct name or even a portion of the name in the box. If you are looking for a certain item and it does not appear, it may currently be unavailable.
THE ITEM I WANT IS OUT OF STOCK
Use the Notify Me option on the product page. Enter your email address and we'll automatically let you know if it becomes available again.
I FORGOT SOMETHING ON MY ORDER
Unfortunately, we cannot add merchandise to a completed order because we do not have access to your payment information. You are welcome to place an order for the second item/s however we cannot combine separate orders or refund/combine shipping charges.
I HAVE A QUESTION ABOUT YOUR CUTTING DIES OR THE SIZZIX MACHINE
Please visit our FAQ page.
Looking for an answer? Try one of these first:
CHECK OUR FAQ | TUTORIAL VIDEOS | VISITING THE SHOP
STILL NEED US?
If you have a problem with an existing order, received something incorrect or damaged, are experiencing a website issue, or have checked our resources and cannot find your answer, we're happy to help. Please email us at otfquestion@gmail.com
Emails are answered Tuesday–Friday during normal business hours in the order they are received.
The Old Tattered Flag has a 14-day return policy.