WAIT!! BEFORE YOU SEND AN EMAIL
There's a very good chance that we can point you in the right direction to find the answer to your question so you don't have to wait for your answer.
I WANT TO PLACE AN ORDER
Orders are accepted only right here on our website.
I CAN'T FIND AN ITEM
Use the SEARCH box at the top right of our website. Please type the correct name or even a portion of the name in the box and it should come right up for you. If you are looking for a certain item and it does not appear, it may currently be unavailable.
THE ITEM I WANT IS OUT OF STOCK
Use the Notify Me option on the product page. Enter your email address and we'll automatically let you know if it becomes available again.
I FORGOT SOMETHING ON MY ORDER
Unfortunately, we cannot add merchandise to an already completed order as we do not have access to your payment information. You are welcome to place an order for the second item/s however we cannot combine separate orders or refund/combine shipping as additional items will add to the box size and shipping cost.
HOW DO I ORDER A GIFT CERTIFICATE?
Click on "Gift Certificates" at the top right of this page. When you fill in the recipient section, be sure to correctly enter in the recipients email address and our website will instantly send your gift to them. If you wish to have the Gift Certificate in hand to present to your loved one, simply enter in your own email address and our website will send the Gift Certificate to you to print out and give.
I HAVE A QUESTION ABOUT YOUR CUTTING DIES OR THE SIZZIX MACHINE
Please visit our FAQ's page as we have done our best to answer all your questions.
WHEN ARE YOU OPEN/WHAT ARE YOUR HOURS/WILL YOU BE OPEN WHEN I COME?
Our shop is open from May-November. Specific days and hours are posted in our "Visiting the Shop" section as well as useful area information regarding things to do and hotels. We are open every weekend, however if a holiday falls on a weekend and we will be closed, we will post it on facebook and on a banner at the top of our Home page here on the website.
YOUR WEBSITE ISN'T WORKING.
This usually indicates an internet issue or browser issue. If you try closing your browser then reopen it, it should fix the issue.
***********
LOOKING FOR AN ANSWER? TRY ONE OF THESE FIRST:
CHECK OUR FAQ PAGE
TUTORIAL VIDEOS
SHOP INFORMATION
STILL NEED HELP?
If you have a problem with an existing order, received something incorrect or damaged, or have checked resources and cannot find your answer, we're happy to help.
Please email us at: otfquestion@gmail.com